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Support Operations

Support operations with ticket queue, knowledge base, and metrics.

Status
published

Examples

Support Operations provides a production-ready starting point for building customer support consoles with ticket management, self-service knowledge, and team performance tracking.

Overview

This template scaffolds a complete support operations application with a ticket queue for managing support requests with priority, assignment, and SLA tracking, a knowledge base for authoring, organizing, and searching help articles, and a metrics dashboard for tracking resolution times, CSAT scores, and agent performance.

Stack

  • Framework: Vite + Solid Router
  • Routing: File-based routing with Solid Router
  • Rendering: Client-side rendering
  • Build tool: Vite

Required Blocks

  • BLOCK-AUTH-01 (Sign In)
  • BLOCK-SHELL-01 (Navigation Layout)
  • BLOCK-RESOURCE-01 (Resource List)
  • BLOCK-RESOURCE-02 (Resource Detail)
  • BLOCK-CONTENT-01 (Content Editor)

Styling

The template ships with a pre-configured Tailwind styling profile. The theme system allows switching between presets without modifying component code.

Installation

solidiom create my-app --template support-operations

Pass --yes to skip prompts and --styling to select a styling profile.

Deployment

Deploy the static output to any CDN or static hosting platform. Vercel, Netlify, and Cloudflare Pages are supported targets.